Privacy Policy

Last Updated: January 12, 2026

Introduction

Synora Parenting ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website synoraparenting.com or use our services.

Please read this policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

Contact Information:

  • Name
  • Email address
  • Phone number (if provided)

Intake and Session Information:

  • Information shared in intake forms
  • Information discussed during coaching sessions
  • Goals, concerns, and progress notes

Payment Information:

  • Billing name and address
  • Payment card information (processed securely through our payment processor)

Communication:

  • Emails and messages you send us
  • Feedback and survey responses

Information Collected Automatically

Website Usage Data:

  • Pages visited and time spent
  • Referring website
  • Browser type and version
  • Device information
  • IP address (anonymized where possible)

Cookies and Similar Technologies:

See our Cookie section below for details.

Information About Your Family

During coaching, you may share information about your children and family. This information is treated as confidential client information and is used solely to provide coaching services.

How We Use Your Information

We use collected information to:

  • Provide Services: Deliver coaching sessions, respond to inquiries, process payments
  • Communicate: Send appointment confirmations, follow-up information, and responses to your questions
  • Improve Services: Understand how our website and services are used, make improvements
  • Marketing (with consent): Send newsletters, educational content, and service updates if you've opted in
  • Legal Compliance: Meet legal obligations, protect our rights

We do NOT:

  • Sell your personal information to third parties
  • Share your information for third-party marketing
  • Use your session content for any purpose without consent

How We Share Your Information

We may share information in the following circumstances:

Service Providers

We use third-party services to help operate our business:

  • Payment processing (Stripe or similar)
  • Scheduling software (Calendly or similar)
  • Email marketing (ConvertKit or similar)
  • Video conferencing (Zoom or similar)

These providers access only the information necessary to perform their services and are obligated to protect your information.

Legal Requirements

We may disclose information if required by law or in response to valid legal requests.

Safety

We may disclose information if we believe disclosure is necessary to protect the rights, property, or safety of Synora Parenting, our clients, or others. This includes situations involving potential harm to a child.

With Your Consent

We may share information with your explicit consent.

Data Security

We implement reasonable security measures to protect your information:

  • Secure, encrypted connections (HTTPS)
  • Secure storage with access controls
  • Limited access to personal information
  • Regular security reviews

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information as follows:

  • Active Client Records: Duration of coaching relationship plus 7 years
  • Billing Records: 7 years for tax compliance
  • Marketing Communications: Until you unsubscribe
  • Website Analytics: 24 months

You may request deletion of your information at any time, subject to legal retention requirements.

Your Privacy Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Portability: Request your data in a portable format

To exercise these rights, contact us at [email protected].

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

  • Right to Know: Request disclosure of personal information collected, used, and shared in the past 12 months
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: We do not sell personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at [email protected]. We will respond within 45 days.

International Users (GDPR)

If you are in the European Economic Area or UK:

Legal Basis for Processing

  • Contract performance (providing services you purchased)
  • Legitimate interests (improving services, communicating with clients)
  • Consent (marketing communications)

Additional Rights

  • Right to restrict processing
  • Right to object to processing
  • Right to lodge a complaint with your local data protection authority

International Transfers

Your data may be transferred to and processed in the United States. We implement appropriate safeguards to protect your data.

Cookies

What Are Cookies

Cookies are small text files stored on your device when you visit websites.

Cookies We Use

Essential Cookies:

Required for website functionality. Cannot be disabled.

Analytics Cookies:

Help us understand how visitors use our site. You can opt out of these.

Marketing Cookies:

Used to deliver relevant content. You can opt out of these.

Managing Cookies

You can manage cookie preferences through:

  • Our cookie consent banner
  • Your browser settings
  • Opt-out links for specific services (e.g., Google Analytics Opt-out)

Children's Privacy

Our services are for parents and caregivers, not children. We do not knowingly collect personal information directly from children under 13.

Information about your children that you share during coaching is treated as part of your confidential client records.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our website or services after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices:

Mailing Address:

Synora Parenting
[Address to be provided]

View Terms of Service